Refund policy

Because orders are fulfilled by trusted licensed retailers within the AlcPay network, we do not accept voluntary returns or exchanges.

Each order is carefully reviewed before shipment. If an item arrives damaged, you receive an incorrect item, or there is another problem with your order, please contact us immediately so that we can review the issue.

Damaged or Incorrect Orders

If an item arrives damaged or does not match your order, contact us as soon as possible at hello@mountrigi.ch.

Please include:

  • Your full name
  • Your order number
  • A description of the problem
  • Photographs of the damaged or incorrect item
  • Photographs of the shipping packaging and label, where applicable

Do not discard the product or packaging until we or the fulfilling retailer have completed the review. Depending on the circumstances, the retailer may provide a replacement, refund, or other appropriate resolution.

Delivery and Returned Orders

Adult Signature Requirement

Due to legal requirements governing alcohol shipments, an adult who is at least 21 years old must be present to sign for the package and may be required to provide valid government-issued photo identification.

Unsuccessful Delivery

If delivery cannot be completed after three attempts, the package may be returned to the retailer’s facility.

Once the order has been returned, you may request either reshipment or a refund, subject to the following conditions and fees when the return was not caused by the carrier or retailer:

  • Refund: The original shipping cost and a USD 20 restocking fee will be deducted from the refund.
  • Reshipment: A USD 20 fee will apply to cover additional shipping and handling.

These fees help cover the costs incurred in returning, handling, and reshipping the order.

Orders Returned Without Notification

If you believe your order has been returned but have not received a notification, contact us at hello@mountrigi.ch. Please include your order number so that we can investigate the shipment.

Cancellations

Orders begin processing shortly after they are placed. We therefore cannot guarantee that an order can be changed or cancelled.

If you need to request a cancellation, contact us immediately at hello@mountrigi.ch. If the order has already been accepted, processed, or shipped by the fulfilling retailer, cancellation may no longer be possible.

Refund Processing

If a refund is approved, it will normally be issued to the original payment method. Processing times may vary depending on the retailer, payment provider, and financial institution.

Original shipping charges and other applicable fees are non-refundable unless the return or refund results from an error by the retailer, carrier, or another party responsible for fulfilling the order.

Contact

For questions concerning a damaged, incorrect, delayed, or returned order, contact hello@mountrigi.ch.